September 2, 2014
Protect your Marketplace health coverage by resolving data inconsistencies by Friday, September 5!
By: Diverse Elders
Diana Moschos - pic

Diana Moschos – NHCOA

Over the past several weeks, the Health Insurance Marketplace has been reaching out to consumers who have information on their applications which doesn’t match the data on file. In order to continue staying covered by the Marketplace, these consumers have been contacted by mail, email, and phone to submit additional documentation to clarify the inconsistencies.

The deadline to submit this documentation is Friday, September 5.

Failure to meet this deadline can result in loss of health care coverage. It can also affect any premium tax credits or cost-sharing assistance you were qualified for.

Therefore, we are helping spread the word within our communities to ensure that every consumer has fair notice and is able to take appropriate action. There are several ways to ensure you or a loved one maintains health care coverage in the Marketplace:

  • Through the Marketplace online account: Log in to your account and select your application. Click on Application Details on the menu located on the left side of your screen. On the next screen you will see a list of “inconsistencies”, which you can resolve one-by-one by uploading the solicited document. [Please be sure to not use the following characters in the name of the files uploaded: / \ : * ? “ < > |.]
  • Through the Marketplace toll-free number: You can verify if the documents you submitted were received or get your questions answered by calling the Marketplace Call Center at 1-800-318-2596. When you call, tell the representative you received a “data matching warning notice.” [TTY users should call 1-855-889-4325.]
  • Through local certified Navigators in your community: There are many local organizations who are state and federally certified to assist Marketplace customers, such as the NHCOA Navigators, which provide assistance in Miami-Dade County, Florida and Dallas County, Texas, particularly among monolingual Hispanics. Use Find Local Help to identify local navigators in your area for one-on-one, in-person assistance.

Additional Resources

HealthCare.Gov blog

Healthcare.Gov Twitter [English]

CuidadodeSalud.Gov Twitter [Spanish]

For Spanish language assistance in Miami-Dade County, Florida and Dallas County, Texas, click here.

Post by Diana Moschos, the Senior Communications Associate for the National Hispanic Council on Aging (NHCOA). The opinions expressed in this article are those of the author and do not necessarily reflect those of the Diverse Elders Coalition.