by Angelo Locsin | Jun 5, 2014
Think about the last time you had to call your credit card company to dispute a charge: navigating complex menus, explaining the problem multiple times, answering the customer representative’s questions, providing information to the representative from your nearly...
by Angelo Locsin | Jan 13, 2014
Every year, the National Asian Pacific Center on Aging (NAPCA) receives over 9,500 phone calls through a national, toll-free, Asian language Helpline from limited and non-English speaking seniors needing help understanding benefit programs for which many are eligible...
